‘ELC Solicitors have been outstanding . . . Friendly, efficient and all those things one would expect from a professional . . . As it became evident that our exchange was going to be difficult and complicated, it also became apparent that we were being provided with an extraordinary level of service. ELC’s policy to move things along efficiently via email, phone calls and fax, rather than relying on the post alone as many solicitors do was a significant driver throughout an obstacle-laden case’